Help
Model Gift Card help
Short answers to common questions about Claude Code and Qwen Code cards. Anything else: support@modelgiftcard.com. Include your order number from the email (it starts with cs_) if you have one.
Buying and delivery
When does the code arrive?
Usually within a minute of payment. Claude Code cards come from cards@modelgiftcard.com, Qwen Code cards from cards@qwengiftcards.com. Check spam and promotions folders. If it has not arrived after 15 minutes, email us with the address you paid with and we will resend it.
Can I send a card as a gift?
Yes. Type the recipient's email in "Send to" before you pay. They get the code and set-up steps. You get a copy of the code too, so you can pass it on yourself if their email fails.
Which payment methods do you accept?
Stripe Checkout shows the methods available in your country, usually cards, Apple Pay and Google Pay. Prices are in US dollars; your bank may convert them.
Can I get an invoice?
Stripe emails a receipt after payment. Write to us if you need an invoice with a company name or tax number.
Redeeming and using credits
I got a code. What now?
Follow the set-up guide for your card: https://modelgiftcard.com/claude-code-setup.html for Claude Code, https://qwengiftcards.com/start.html for Qwen Code. Install qc, sign in with the email the code was sent to, run qc redeem, then qc key create --write-settings.
Can one account hold both a Claude Code and a Qwen Code balance?
No. They are separate services with separate accounts, even with the same email. A Claude Code code only works with the qc configuration from this site; a Qwen Code code only with the one from https://qwengiftcards.com. Use QC_HOME to keep both on one computer, as the Claude Code set-up guide shows.
I did not get a temporary password.
New accounts get a separate email titled "Your Claude Code credits account" or "Your Qwen Code credits account". The password works for 7 days. If it expired or never came, email us and we will send a new one. If you already had an account, use your existing password or run qc reset-password.
How is usage charged?
Per token, at the Amazon Bedrock price of the card's model. Claude Sonnet 4.6: $3.30 per million input tokens, $16.50 per million output tokens, $4.125 per million prompt cache write tokens (5-minute cache) or $6.60 (1-hour cache), and $0.33 per million cache read tokens. Qwen3 Coder Next: $0.50 per million input tokens and $1.20 per million output tokens. Run qc usage to see every request and its cost.
Claude Code asks me to log in to Anthropic.
Start it with the folder qc wrote, for example CLAUDE_CONFIG_DIR=~/.claude-main claude. Without that, Claude Code uses your usual ~/.claude folder, which does not have your card's key.
Do codes or credits expire?
Codes and credits expire 5 years after you buy the card or last add credits, whichever is later. After 12 months with no use and no redemption, an inactivity fee of $2.50 a month is taken from the remaining balance. See the terms.
Which models can I use?
Only the card's model: Claude Sonnet 4.6 for Claude Code cards, Qwen3 Coder Next for Qwen Code cards. Requests for other models are refused and not charged.
Someone may have my API key.
Run qc key list, then qc key revoke with the key's prefix, then create a new key. Revoked keys stop working within a minute.
Refunds and problems
Can I get a refund?
Yes for a code nobody has redeemed, within 30 days of purchase: email us with the order number and we refund the full amount to your payment method. The code stops working when the refund is issued. Redeemed credits are not refundable.
A request failed but I was charged.
You are charged only for tokens the model processed. If you think a charge is wrong, email us the time of the request from qc usage and we will check it.
How do I delete my account?
Email us from the account's address and say which card type it is for. We disable sign-in, revoke your keys and delete your account data, except payment and ledger records we must keep for tax law. Any remaining balance is lost.